This Digital Product Delivery Policy explains how digital products purchased through Culinow are delivered and how customers can request assistance if they experience a delivery or access problem.
Culinow is a cooking community and digital publishing platform owned and operated by DIGINETWORK LLC, a Wyoming limited liability company.
This Policy forms part of the Culinow Terms of Service. By purchasing a digital product through Culinow, you acknowledge and agree to this Policy.
1. Digital Products Covered by This Policy
This Policy applies to electronically delivered products and content provided by DIGINETWORK LLC through the Culinow brand (paid ebook orders are sold through Link, Stripe’s reseller service), including:
- Recipe ebooks
- Digital cookbooks
- Meal plans
- Shopping-list resources
- Cooking guides
- Printable cooking resources
- Premium recipe collections
- Digital bundles
- Subscription-based premium content
- Other products identified as digital on the applicable product page
All paid products available through Culinow are provided by DIGINETWORK LLC. For paid ebook orders, Link (Stripe’s reseller service) is the seller of record for the payment and sends the receipt; DIGINETWORK LLC delivers the ebook and provides product support.
Culinow does not currently allow community members, creators, or third-party sellers to sell products or receive customer payments through the platform.
2. No Physical Product Will Be Shipped
Products identified as digital products are delivered electronically.
No printed book, physical package, storage device, or other physical item will be mailed or shipped unless the applicable product page expressly states otherwise.
Digital purchases do not include:
- Physical shipping
- Postal delivery
- Tracking numbers
- Customs processing
- Printed materials
Customers should review the product description before completing a purchase to confirm that the selected product is digital.
3. Delivery Methods
Depending on the product and checkout method, digital products may be delivered through one or more of the following methods:
- A secure download link displayed after successful payment
- A download link sent to the email address provided during checkout
- Access through the customer’s Culinow account
- Access to a protected premium-content area
- A shared or secure file-delivery page
- Another electronic method described on the product page
The applicable delivery method will normally be stated on the product page or during checkout.
4. Delivery Time
Most digital products are made available immediately after successful payment confirmation.
Customers may receive:
- An order-confirmation page immediately after payment
- An order-confirmation email within several minutes
- A secure download link
- Access through their Culinow account
- Instructions for accessing the purchased content
Delivery may take longer when:
- The payment remains pending.
- Additional payment authentication is required.
- The payment is undergoing a security or fraud-prevention review.
- The customer enters an incorrect email address.
- The confirmation email is delayed or filtered.
- A technical or third-party service interruption occurs.
- The product page states a different delivery schedule.
Access is not provided until the applicable payment has been successfully authorized and confirmed.
5. Customer Email Address
Customers must provide a valid, complete, and accessible email address during checkout.
The email address may be used to send:
- Payment confirmations
- Order details
- Download links
- Access instructions
- Product updates
- Security notices
- Customer-support communications
DIGINETWORK LLC is not responsible for delivery problems caused by an incorrect, incomplete, inaccessible, or abandoned email address provided by the customer.
Customers who enter an incorrect email address should contact customer support promptly and provide sufficient purchase information so the order can be reviewed.
6. Checking for the Delivery Email
If a delivery or order-confirmation email does not appear in the customer’s inbox, the customer should:
- Wait several minutes for the email to arrive.
- Check the spam, junk, promotions, and updates folders.
- Search the inbox for “Culinow” or “DIGINETWORK.”
- Confirm that the email address entered during checkout was correct.
- Check whether the product is available through the customer’s Culinow account.
- Contact customer support if access is still unavailable.
Customers should not complete a second purchase solely because the first confirmation email has not yet arrived.
7. Download Links
Digital-product download links may be subject to reasonable security restrictions.
A download link may:
- Expire after a period of time
- Be limited to a reasonable number of downloads
- Require account login or email verification
- Be connected to the original order
- Be disabled if unauthorized sharing is detected
- Be replaced when a legitimate customer experiences an access problem
Customers may not publish, share, resell, transfer, or distribute download links.
If a legitimate customer’s download link expires or stops working, the customer may contact support for assistance. We may request purchase information before restoring access or issuing a replacement link.
8. File Formats and Compatibility
The applicable product page should identify the expected file format.
Formats may include:
- ZIP
- Image files
- Spreadsheet files
- Printable files
- Web-based premium content
- Other common digital formats
Customers are responsible for confirming that they have suitable software, hardware, storage capacity, and internet access to open or use the purchased product.
A PDF reader or other compatible application may be required.
DIGINETWORK LLC is not responsible for compatibility problems caused by:
- Unsupported or outdated customer software
- Insufficient device storage
- Customer device restrictions
- Internet connection problems
- Third-party application limitations
- Unauthorized modification of the downloaded file
We will make reasonable efforts to assist when the delivered file itself is damaged, incomplete, or materially different from the format described on the product page.
9. Downloading and Saving Purchased Files
Customers should download and securely save purchased files after receiving access.
Customers are responsible for:
- Keeping their own backup copy
- Protecting their account credentials
- Protecting download links from unauthorized access
- Using the product according to the applicable license
- Maintaining suitable software for opening the file
Culinow is not intended to function as a permanent personal cloud-storage service.
Although we may provide replacement access when reasonably possible, we do not guarantee that every purchased file will remain hosted indefinitely.
10. Account-Based Access
Some products or premium features may require a Culinow account.
When account-based delivery applies:
- The customer may need to use the same email address used during checkout.
- The account may need to be verified.
- Access may be available only while the applicable subscription remains active.
- Certain materials may be viewed online rather than downloaded.
- Access may be suspended for fraud, unauthorized sharing, or violations of the Terms of Service.
Customers are responsible for keeping their login information secure.
Account access may not be transferred to another person.
11. Premium Subscriptions
Premium subscriptions may provide access to digital content for the duration of the paid subscription period.
Unless the applicable offer states otherwise:
- Access begins after the first successful payment.
- Access continues while the subscription remains active and paid.
- Failed or overdue payments may interrupt access.
- Cancellation prevents future renewals.
- Cancellation does not normally terminate access before the end of the already-paid billing period.
- Subscription content may be added, updated, replaced, or removed over time.
Downloading premium content does not transfer ownership or grant redistribution rights.
12. Delayed or Pending Payments
A digital product may not be delivered while payment is:
- Pending
- Declined
- Cancelled
- Incomplete
- Under review
- Awaiting authentication
- Reversed
- Suspected of being unauthorized
If the customer’s payment method shows a pending authorization but no completed order is recorded, the customer should contact their financial institution or customer support before trying to purchase again.
A pending bank authorization does not necessarily mean that DIGINETWORK LLC received a completed payment.
13. Failed Delivery
A delivery issue may include:
- No confirmation email
- No download link
- A broken download link
- Delivery of the wrong product
- A damaged or incomplete file
- Missing account access
- A file that materially differs from the advertised format
Customers experiencing a delivery issue should contact: support@culinow.com
The request should include:
- Customer’s full name
- Email address used during checkout
- Product name
- Purchase date
- Order or transaction reference, if available
- Description of the problem
- Screenshot of the error, when helpful
Customers should not send complete payment-card numbers, card security codes, passwords, or other unnecessary sensitive information.
14. Support and Resolution Process
When a delivery problem is reported, DIGINETWORK LLC may:
- Verify the order and payment status
- Confirm the customer’s email address
- Review delivery and download records
- Send a replacement download link
- Restore eligible account access
- Replace a damaged file
- Provide alternative download instructions
- Correct delivery of the wrong product
- Request additional information needed to investigate
- Review whether a refund is appropriate under the Refund Policy
We normally respond to support requests within one business day.
Response time does not necessarily mean that every technical or payment issue will be completely resolved within one business day.
Resolution time may depend on the nature of the issue and whether assistance is required from a payment processor, email provider, hosting provider, financial institution, or other third-party service.
15. Unauthorized Sharing and Redistribution
Digital products are licensed to the purchasing customer for personal use unless the product page expressly provides different rights.
Customers may not:
- Share a download link publicly
- Send the complete product to other people
- Upload the file to another website or platform
- Resell or redistribute the product
- Make the product available through file-sharing services
- Remove ownership or copyright notices
- Use one purchase to provide access to multiple unrelated customers
- Circumvent download or account restrictions
We may disable a download link or suspend access when we reasonably believe that unauthorized sharing, resale, fraud, or abuse has occurred.
Disabling access for a violation does not automatically create a right to a refund.
16. Delivery Records
To operate the delivery system, provide support, prevent fraud, and respond to payment disputes, DIGINETWORK LLC may maintain records such as:
- Order reference
- Customer email address
- Product purchased
- Payment status
- Purchase date and time
- Delivery date and time
- Download date and time
- Number of download attempts
- Account-access records
- IP address
- Device or browser information
- Acceptance of applicable policies
These records are handled according to the Culinow Privacy Policy and applicable law.
DIGINETWORK LLC does not directly store complete payment-card numbers or card security codes.
17. Product Updates
A purchase only includes the product version and materials described at the time of purchase unless the product page expressly includes future updates.
We may, at our discretion:
- Correct typographical errors
- Replace damaged files
- Improve formatting
- Update links
- Clarify instructions
- Correct inaccurate information
- Provide an updated version to previous purchasers
We do not guarantee that every future edition, new product, bonus, or expanded version will be provided without an additional purchase.
18. Product Availability
We may stop selling or hosting a digital product for legal, security, technical, licensing, operational, or business reasons.
Discontinuing future sales does not automatically affect a previously completed and properly delivered purchase.
However, customers are encouraged to save a personal copy because permanent hosting and unlimited future downloads are not guaranteed.
Where reasonably possible, we will assist legitimate previous customers who need to recover access to a purchased product.
19. Refunds for Delivery Problems
Because digital products can be accessed immediately, purchases are generally non-refundable after successful delivery, access, or download, except where required by law or permitted under the Culinow Refund Policy.
A refund review may be available if:
- The customer was charged more than once for the same order.
- The wrong digital product was delivered.
- The delivered file is damaged and cannot be replaced.
- Access was not provided after a reasonable support investigation.
- Another circumstance qualifies under the Refund Policy or applicable law.
Customers should contact support before initiating a payment dispute so that we have an opportunity to investigate and resolve the delivery issue.
Nothing in this Policy limits any consumer right that cannot legally be waived.
20. Third-Party Services
Delivery may depend on third-party services, including:
- Payment processors
- Email-delivery providers
- Hosting providers
- Cloud-storage providers
- Authentication providers
- Internet and network providers
Third-party interruptions may occasionally delay payment confirmation, email delivery, file access, or account access.
DIGINETWORK LLC will make reasonable efforts to restore or provide alternative access when a verified customer is affected.
21. Security Reviews
Some orders may be temporarily delayed for security, fraud-prevention, identity-verification, or payment-verification purposes.
We may request reasonable information necessary to confirm:
- The order
- The purchasing email
- Authorization of the payment
- Eligibility for the product
- The legitimacy of an access request
We will not request a customer’s complete payment-card number or card security code by email.
22. Customer Responsibilities
Customers are responsible for:
- Reviewing the product description before purchasing
- Providing accurate checkout information
- Using a valid email address
- Maintaining access to the purchase email
- Checking spam and junk folders
- Downloading and backing up purchased files
- Using compatible software and devices
- Protecting login credentials and download links
- Reporting delivery issues promptly
- Using the product according to the personal-use license
Failure to perform these responsibilities may delay our ability to locate or restore an order.
23. Changes to This Policy
DIGINETWORK LLC may update this Policy to reflect:
- Changes to delivery methods
- New products or platform features
- Security requirements
- Payment-provider requirements
- Legal or regulatory obligations
- Business or technical changes
The updated Policy will display a revised “Last Updated” date.
Changes will apply to future purchases from the effective date of the updated Policy. Material changes affecting existing subscriptions or access may be communicated through the website, account, or email where appropriate.