Last updated: June 23, 2026
Thank you for purchasing from Culinow. This Digital Product Delivery Policy explains how digital products, premium access, downloads, and online cooking resources are delivered after purchase.
By purchasing a digital product or premium access from Culinow, you agree to this policy.
1. Digital Products We Offer
Culinow may sell digital products and online cooking resources, including but not limited to:
- Recipe ebooks
- Meal plans
- Premium recipe collections
- Cooking guides
- Downloadable kitchen resources
- Premium membership access
- Member-only cooking content
All products are delivered digitally. No physical products are shipped.
2. Delivery Method
After a successful purchase, your digital product or premium access may be delivered through one or more of the following methods:
- A download link shown after checkout
- A download link sent by email
- Access through your Culinow account
- Access through a premium member area
- Access through the checkout or payment provider
The delivery method may depend on the type of product purchased.
3. Delivery Time
Most digital products are delivered immediately after successful payment.
In some cases, delivery may take a short time because of payment processing, email delays, fraud checks, or technical issues.
If you do not receive access within a reasonable time, please contact us at:
4. Email Delivery
Some digital products may be delivered by email. Please make sure you enter a correct email address at checkout.
If you do not see your delivery email, please check your:
- Inbox
- Spam folder
- Promotions folder
- Junk folder
If you still cannot find the email, contact us and include the email address used at checkout.
5. Account Access
Some products or premium features may require you to log in to your Culinow account.
If your purchase is linked to your account, access may appear in your account dashboard, premium area, library, or order section.
Please use the same email address used at checkout when requesting support.
6. Download Links
Download links may be limited, expire after a certain time, or be restricted to prevent abuse.
If your download link has expired or does not work, contact us and we will review your order and help restore access when possible.
7. Premium Access
If you purchase premium access or a subscription, your premium benefits may include access to premium recipes, recipe collections, meal plans, digital guides, or member-only resources.
Premium access starts after payment is successfully processed and continues according to the subscription or access period shown at checkout.
If you cancel a subscription, access may continue until the end of the current billing period, unless otherwise stated.
8. Incorrect Email or Order Information
If you entered the wrong email address during checkout, contact us as soon as possible.
Please include:
- Your full name
- The email address you used at checkout
- The correct email address
- The product purchased
- Your order number, if available
We may need to verify your purchase before updating access.
9. Technical Issues
If you experience a technical issue with accessing, downloading, or opening a digital product, please contact us before requesting a refund.
We will try to help by:
- Resending the download link
- Restoring account access
- Confirming your order
- Providing alternative access when possible
- Helping troubleshoot download or login issues
10. Product Format
Digital products may be provided in formats such as PDF, digital webpage access, account-based content, downloadable files, or other online formats.
The product page will explain what is included before checkout whenever applicable.
Please make sure your device supports the file type before purchasing.
11. No Physical Shipping
Culinow sells digital products and online access only.
We do not ship physical books, printed materials, food products, kitchen tools, or any physical items unless clearly stated on a product page.
12. Unauthorized Sharing
Digital products purchased from Culinow are for personal use only, unless the product page clearly states otherwise.
You may not:
- Resell our digital products
- Share download links publicly
- Upload paid files to other websites
- Distribute premium content without permission
- Copy or republish paid materials as your own
Unauthorized sharing may result in account suspension or loss of access.
13. Refunds
Refunds for digital products and premium access are handled according to our Refund Policy.
Because digital products can be accessed or downloaded immediately after purchase, sales may be final once access has been delivered. However, we may review refund requests on a case-by-case basis.
14. Support
If you need help accessing your purchase, contact us at:
Please include:
- Your full name
- The email address used at checkout
- The product purchased
- Your order number, if available
- A short description of the issue
15. Changes to This Policy
We may update this Digital Product Delivery Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of Culinow after changes are posted means you accept the updated policy.
16. Contact Us
If you have questions about this Digital Product Delivery Policy, contact us:
Culinow
Website: https://culinow.com
Email: support@culinow.com
