Where we sell: Ebooks are sold to residents of the countries listed in the country selector at checkout. Gold Chef Premium subscriptions are sold to residents of the United States only. By placing an order you confirm that you live in the country you select. Paid ebook orders are sold through Link, Stripe’s reseller service (“Sold through Link”): Link is the seller of record for the payment — it charges your payment method, calculates and remits any sales tax, VAT or GST, sends your receipt and tax invoice, and handles refund requests together with us. DIGINETWORK LLC remains responsible for the ebook itself, its delivery and product support. Gold Chef Premium is billed by DIGINETWORK LLC through Stripe.
We may cancel and refund an order placed in breach of that confirmation. This is a right we reserve, not an obligation we undertake, and it does not affect any refund you are otherwise entitled to under this policy.
This Refund and Cancellation Policy explains the conditions under which customers may request a refund, cancellation, billing correction, or other payment-related assistance for purchases made through Culinow.
Culinow is a cooking community and digital publishing platform owned and operated by DIGINETWORK LLC, a Wyoming limited liability company.
This Policy applies to digital products, premium subscriptions, and other paid content sold by DIGINETWORK LLC through the Culinow brand. Paid ebook orders are processed through Link, Stripe’s reseller service, which acts as the seller of record for the payment (see “Where we sell” above).
By completing a purchase through Culinow, you acknowledge that you have reviewed and agreed to this Policy, the Terms of Service, the Privacy Policy, and the Digital Product Delivery Policy.
1. Products Covered by This Policy
This Policy applies to paid products and services offered through Culinow, including:
- Recipe ebooks
- Digital cookbooks
- Meal plans
- Shopping-list resources
- Cooking guides
- Printable resources
- Premium recipe collections
- Digital product bundles
- Premium memberships
- Monthly or annual subscriptions
- Other products identified as digital
All paid products offered through Culinow are provided by DIGINETWORK LLC. Paid ebook orders are sold through Link, Stripe’s reseller service, as described in “Where we sell” above; Gold Chef Premium is billed by DIGINETWORK LLC through Stripe.
Culinow does not currently operate as a third-party seller marketplace. Community members and external sellers cannot sell products, receive commissions, collect customer payments, or request financial payouts through Culinow.
2. Digital Products and Immediate Access
Digital products may be delivered immediately after successful payment through:
- A secure download link
- An order-confirmation page
- Email delivery
- A Culinow customer account
- A protected premium-content area
- Another electronic method stated on the product page
Because digital products can be accessed, downloaded, copied, or used immediately, completed purchases are generally non-refundable after successful delivery, download, or access.
However, customers may still qualify for a refund, replacement, billing correction, or other resolution under the circumstances explained in this Policy.
Nothing in this Policy limits any consumer right that cannot legally be waived.
Right of withdrawal (EEA, United Kingdom and Switzerland)
If you are a consumer in the European Economic Area or the United Kingdom, you normally have a 14-day right of withdrawal for purchases made online. For digital content that is not supplied on a tangible medium, such as our ebooks, that right ends once the download or access begins, provided you expressly agreed to immediate supply and acknowledged that you would lose the right.
At checkout, buyers who select a country in the European Economic Area, the United Kingdom or Switzerland must tick this box before they can pay: “I agree to immediate access to the digital content and acknowledge that I lose my 14-day right of withdrawal once the download starts.” We record the time you gave this acknowledgement with your order. We ask buyers in Switzerland for the same acknowledgement.
If you do not tick it, the checkout cannot be completed and no order is placed. If an order were ever supplied to you without this acknowledgement, you keep your right to withdraw within 14 days of the purchase and to receive a full refund. To use it, contact us at support@culinow.com or Link support (see section 7).
Australia and New Zealand
If you are a consumer in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law, including that they are of acceptable quality and match their description. If a product fails to meet a guarantee, you are entitled to a remedy, such as a refund or replacement. Consumers in New Zealand have similar rights under the Consumer Guarantees Act 1993. Nothing in this Policy limits those rights.
3. Situations That May Qualify for a Refund
A customer may request a refund review in the following situations:
Duplicate Charge
The customer was charged more than once for the same product or subscription because of a technical or payment-processing error.
After verification, the unintended duplicate charge may be refunded.
Incorrect Product Delivered
The customer received a product materially different from the product shown in the confirmed order.
We may first provide the correct product. A refund may be considered if we cannot correct the delivery problem within a reasonable period.
Damaged or Unusable File
The delivered file is corrupted, incomplete, or cannot be opened using commonly compatible software.
We may first attempt to:
- Replace the file
- Provide a new download link
- Send the product through another delivery method
- Provide reasonable technical assistance
A refund may be considered if we confirm that the file is defective and cannot provide a working replacement.
Product Not Delivered
The customer completed a successful payment but did not receive the purchased product or access instructions.
Before approving a refund, we may:
- Verify the payment
- Confirm the checkout email address
- Review delivery records
- Resend the confirmation email
- Issue a replacement download link
- Restore eligible account access
A refund may be considered if we cannot provide the purchased product after a reasonable support investigation.
Materially Misdescribed Product
The delivered product is materially different from the essential description displayed at the time of purchase.
Minor differences in formatting, page appearance, cover presentation, device display, or non-essential design details do not normally qualify as material misdescription.
Unauthorized Transaction
A customer who believes that a payment was made without authorization should contact us and the applicable payment provider or financial institution promptly.
We may request reasonable information needed to review the transaction.
Customers should not send complete payment-card numbers, card security codes, account passwords, or unnecessary sensitive information by email.
Technical Error
A confirmed technical error caused an incorrect charge, incorrect billing amount, or failure to provide the paid product.
Refund Required by Law
A refund will be issued where required by applicable consumer-protection law, payment-network rules, a valid court order, or another binding legal obligation.
4. Situations That Generally Do Not Qualify for a Refund
Except where required by law, refunds are generally not provided when:
- The digital product was successfully delivered, accessed, or downloaded.
- The customer changed their mind after purchasing.
- The customer no longer wants or needs the product.
- The customer did not read the product description before purchasing.
- The customer expected materials or features not listed on the product page.
- The customer purchased the wrong product by mistake after the product name and description were clearly displayed.
- The customer lacks compatible software, hardware, storage, or internet access.
- The customer entered an incorrect email address but we can verify the order and restore access.
- The download email was delivered to a spam, junk, promotions, or filtered folder.
- The customer experienced a temporary download problem that we can correct.
- The customer did not download the product before an old link expired but replacement access can reasonably be provided.
- The customer does not like the recipes, design, writing style, meal structure, or other subjective elements that were accurately represented.
- The customer has already received substantial value from the product or subscription.
- The customer shared, copied, resold, redistributed, or publicly uploaded the product.
- Access was restricted because of fraud, abuse, unauthorized sharing, or a violation of the Terms of Service.
- A promotional price ended after the purchase.
- The product price was reduced after the purchase.
- A bonus, update, or future product was not included unless it was expressly promised at the time of purchase.
Every request may be reviewed individually according to the order records, product description, delivery records, customer communications, and applicable law.
5. Accidental Purchases
Customers should review the following information before completing payment:
- Product name
- Product description
- Digital format
- Price
- Currency
- Included materials
- Delivery method
- Refund conditions
- Subscription frequency, when applicable
An accidental purchase does not automatically qualify for a refund after the digital product has been delivered, accessed, or downloaded.
Customers should contact us promptly if they believe they made an accidental purchase and have not accessed or downloaded the product.
6. Refund Request Deadline
Refund requests should be submitted within 14 calendar days of the original purchase date.
Submitting a request within this period does not guarantee approval.
Requests submitted after 14 calendar days may still be reviewed when:
- Applicable law requires it.
- The customer could not reasonably discover the issue earlier.
- A continuing billing or technical error occurred.
- DIGINETWORK LLC determines that an exception is appropriate.
7. How to Request a Refund
Refund requests must be sent to:
The request should include:
- Customer’s full name
- Email address used during checkout
- Product or subscription name
- Purchase date
- Order or transaction reference, if available
- Amount charged
- Reason for the request
- Description of the problem
- Screenshots or error messages, when relevant
- Steps already taken to resolve the issue
Do not send:
- Complete payment-card numbers
- Card security codes
- Account passwords
- Government identification documents unless specifically and lawfully requested through a secure method
Incomplete requests may take longer to review.
Ebook orders sold through Link. Paid ebook orders are sold through Link, Stripe’s reseller service. You can ask us at support@culinow.com, or contact Link support directly at support.link.com (for example from the receipt email Link sent you). Link and DIGINETWORK LLC handle these requests together. Link may issue a refund within 60 days of purchase in certain cases, and any sales tax, VAT or GST you paid is refunded with it.
8. Refund Review Process
After receiving a refund request, DIGINETWORK LLC may:
- Verify the order and payment status.
- Confirm the customer’s identity and checkout email.
- Review delivery, download, login, or account-access records.
- Review the product description shown at purchase.
- Review relevant customer-support communications.
- Attempt to repair or replace the product.
- Restore account or download access.
- Correct an incorrect charge.
- Approve a full refund.
- Approve a partial refund where appropriate.
- Decline the request and explain the reason.
We normally respond to refund requests within one business day.
Response time does not mean that every request will be fully investigated or resolved within one business day.
Additional review time may be required when assistance is needed from:
- A payment processor
- A financial institution
- An email provider
- A hosting provider
- A fraud-prevention provider
- Another third-party service
9. Replacement Before Refund
When a delivery or technical problem can reasonably be corrected, we may first offer:
- A replacement file
- A corrected file
- A new download link
- Alternative delivery by email
- Restored account access
- Reasonable troubleshooting assistance
- Delivery of the correct product
A customer who refuses a reasonable replacement or correction may not qualify for a refund unless applicable law provides otherwise.
10. Approved Refunds
When a refund is approved:
- It will normally be returned to the original payment method.
- We may not be able to refund the payment to a different card, bank account, digital wallet, or person.
- The refund amount may be full or partial depending on the circumstances.
- Access to the refunded product or subscription may be removed.
- Associated download links may be disabled.
- The customer’s license to use the refunded product ends.
- The customer must stop using and distributing the refunded product.
The time required for an approved refund to appear depends on the payment provider, payment method, financial institution, and account status.
DIGINETWORK LLC does not control processing delays caused by financial institutions or payment networks after a refund has been submitted.
11. Partial Refunds
A partial refund may be considered when:
- Only part of an order was affected.
- A bundle contained one defective or unavailable component.
- The customer received part of the promised subscription period.
- A billing correction does not require refunding the entire transaction.
- Another partial resolution is fair and permitted by law.
The customer will be informed of the proposed amount before or when the partial refund is processed.
12. Discounted and Promotional Purchases
Products purchased using:
- Discount codes
- Promotional pricing
- Bundle pricing
- Introductory offers
- Limited-time offers
remain subject to this Policy.
An approved refund will normally be based on the amount actually paid, not the regular or later price of the product.
Expired discounts cannot be restored solely because an order was refunded or cancelled.
13. Bundles
Refund requests for digital bundles are reviewed as one purchase unless the applicable product page states otherwise.
When one part of a bundle is defective or unavailable, we may:
- Replace the affected item
- Provide a corrected item
- Offer a partial refund
- Offer another reasonable resolution
Downloading or accessing substantial parts of a bundle may affect refund eligibility, except where applicable law provides otherwise.
14. Premium Subscriptions
Culinow may offer recurring Premium subscriptions.
Before completing a subscription purchase, customers should be shown:
- Subscription price
- Currency
- Billing frequency
- Included features
- Automatic-renewal terms
- Cancellation method
- Refund conditions
Unless otherwise stated at checkout, Premium subscriptions automatically renew until cancelled.
15. Subscription Cancellation
Customers may cancel an eligible subscription by:
- Using the cancellation tools available in their Culinow account, when available
- Using a payment-provider customer portal, when available
- Contacting support@culinow.com
Cancellation normally:
- Prevents future renewal charges.
- Does not automatically refund the current billing period.
- Allows Premium access to continue until the end of the paid period.
- Does not reverse charges completed before the cancellation became effective.
Customers should submit cancellation requests before the next scheduled renewal date.
Deleting a Culinow account does not necessarily cancel an active subscription. Customers must complete the stated subscription-cancellation process.
16. Subscription Refunds
Subscription payments are generally non-refundable after Premium access has been provided for the applicable billing period.
A refund review may be available when:
- The customer was charged after properly cancelling before the renewal date.
- The customer was charged more than once for the same billing period.
- The subscription was not activated after successful payment.
- A technical error caused an incorrect billing amount.
- The subscription was unavailable for a substantial portion of the paid period and no reasonable alternative was provided.
- A refund is required by applicable law.
Failure to use Premium features during an active paid period does not normally qualify for a refund.
17. Automatic Renewals
A subscription remains active until it is cancelled according to the available cancellation method.
Customers are responsible for:
- Reviewing the billing frequency before subscribing
- Maintaining an accurate email address
- Reviewing payment confirmations and renewal notices
- Cancelling before the next renewal when they no longer want the service
An automatic renewal is not automatically considered an unauthorized charge when the renewal terms were clearly disclosed and the subscription was not cancelled before the renewal date.
However, customers may contact us if they believe a billing error occurred.
18. Failed Subscription Payments
If a recurring payment fails, we may:
- Retry the payment
- Request an updated payment method
- Temporarily restrict Premium access
- Suspend the subscription
- Cancel the subscription
A failed or overdue payment does not create a right to continued Premium access.
19. Account Suspension or Termination
A refund is not automatically provided when an account is suspended or terminated because of:
- Fraud
- Payment abuse
- Unauthorized product sharing
- Resale or redistribution
- Account misuse
- Manipulation of platform features
- Intellectual-property infringement
- Other material violations of the Terms of Service
Any refund decision in these circumstances will depend on applicable law, the reason for termination, and the value already delivered.
20. Chargebacks and Payment Disputes
Customers may contact us directly when they experience:
- A duplicate charge
- An incorrect amount
- A missing product
- A damaged file
- An unrecognized descriptor
- A subscription-cancellation issue
Contacting us first may allow the issue to be investigated and resolved more quickly.
However, nothing in this Policy prevents a customer from contacting their payment provider or exercising any dispute right available under applicable law or payment-network rules.
If a payment dispute is opened, DIGINETWORK LLC may provide the payment provider with relevant records, including:
- Product descriptions
- Checkout disclosures
- Acceptance of applicable policies
- Order confirmations
- Customer communications
- Delivery records
- Download records
- Login or account-access records
- Refund or cancellation records
Submitting both a refund request and a payment dispute for the same transaction may delay resolution.
21. Fraud and Refund Abuse
We may deny, limit, or further investigate requests associated with suspected:
- False claims of non-delivery
- Repeated refund abuse
- Multiple accounts used to obtain duplicate refunds
- Unauthorized redistribution
- Excessive download activity
- Manipulated evidence
- Payment fraud
- Friendly fraud
- Attempts to receive both the product and a refund through deceptive means
We may restrict accounts involved in fraud or abuse and may provide relevant records to payment providers or authorities where legally permitted or required.
22. Payment-Processor Fees
Where legally permitted, certain payment-processing, currency-conversion, banking, or third-party fees may not be refundable if those amounts were not returned to DIGINETWORK LLC.
Any deduction will be disclosed when applicable.
This section does not override non-waivable consumer rights or payment-network requirements.
23. Taxes
When a refund is approved, refundable taxes collected as part of the original transaction will normally be handled according to applicable tax rules and payment-provider capabilities.
DIGINETWORK LLC cannot refund taxes or fees that it did not collect or control.
24. Currency Conversion
Refunds are normally submitted in the currency of the original transaction.
The amount received by a customer may differ from the original account statement because of:
- Exchange-rate changes
- Bank conversion rates
- Foreign-transaction fees
- Payment-provider conversion rules
DIGINETWORK LLC does not control exchange rates or fees imposed by a customer’s financial institution.
25. Product Removal or Discontinuation
Removing a product from future sale does not automatically create a right to a refund when the product was already successfully delivered.
Customers should download and save purchased files after receiving access.
A refund may be considered if:
- A paid product was never delivered.
- Promised access was removed before the stated access period ended.
- A refund is required by applicable law.
26. Changes to This Policy
DIGINETWORK LLC may update this Policy to reflect:
- Changes to products
- Subscription changes
- Payment-provider requirements
- Legal obligations
- Security requirements
- Business or technical changes
The updated Policy will display a revised “Last Updated” date.
The Policy in effect when the customer completed the applicable purchase will normally govern that transaction, except where a legal or operational update must apply earlier.